SHIPMENTS
CASA HERNANZ will send its products to the place indicated by the Client during the purchase procedure as long as it is within Spain, Portugal (Peninsular), Italy, France, Germany, Belgium and the Netherlands.
For shipments outside of Spain, Portugal (Peninsular), Italy, France, Germany, Belgium and the Netherlands, please contact CASA HERNANZ directly at casahernanz@hotmail.com.
The transport company in charge of shipments at CASA HERNANZ is Correos España.
Any order received during the weekend (Friday from 2:00 p.m., Saturdays and Sundays) will be considered as placed the next business day.
– How long do shipments take?
Once order is confirmed on the Web, you will receive it from 2 to 5 working days (Spain – Peninsula).
Shipments to the Canary Islands, the Balearic Islands, Ceuta, Melilla and Portugal may be delayed a few more days.
For shipments to Italy, France, Germany, Belgium and the Netherlands, the delivery period is 4 to 10 working days.
Correos España will inform the customer of the status of the order by SMS or e-mail.
Casa Hernanz is not responsible for delays caused by customs or on specific dates when transport services have a high volume of work.
– How much do shipments cost?
The cost of the shipments will be the following (in case there is no current promotion in this regard):
- Shipments to Spain (Peninsula): 5.00 euros.
- Shipments to the Balearic Islands: 8.00 euros.
- Shipments to Ceuta and Melilla: 10.00 euros (in orders less than 150.00 euros in which it is not necessary to issue DUA) *
- Shipments to the Canary Islands: 10.00 euros (in orders less than 150.00 euros in which it is not necessary to issue DUA) *
- Shipments to Portugal have a cost of 7.00 euros.
* In the case of shipments to the Canary Islands, Ceuta and Melilla in which it is necessary to issue a Single Administrative Document (DUA), this amount will be borne by the Customer and will be added to the corresponding shipping costs. Likewise, clients will bear the corresponding customs and / or import expenses.
Shipments to Italy, France, Germany, Belgium and the Netherlands have the following cost, depending on the weight of the products shipped:
– Italy
o from 0 to 5 kilos: 18.00 euros
o from 5 to 10 kilos: 26.00 euros
o from 10 to 20 kilos: 36.00 euros
– France
o from 0 to 5 kilos: 16.00 euros
o from 5 to 10 kilos: 22.00 euros
o from 10 to 20 kilos: 27.00 euros
– Germany
o from 0 to 5 kilos: 16.00 euros
o from 5 to 10 kilos: 21.00 euros
o from 10 to 20 kilos: 26.00 euros
– Belgium
o from 0 to 5 kilos: 17.00 euros
o from 5 to 10 kilos: 23.00 euros
o from 10 to 20 kilos: 33.00 euros
– Netherlands
o from 0 to 5 kilos: 17.00 euros
o from 5 to 10 kilos: 25.00 euros
o from 10 to 20 kilos: 35.00 euros
– Pick-up at the store
The collection of the order in store (Calle Toledo 18, 28005 Madrid) will be free. Client will indicate his name and order number. It will also be necessary to show the confirmation email of the order.
If the Client only comes to the store to pick up the order, he can enter directly and ask about his order. You will not need to wait in line, if there is one at the time. In this case, it will not be possible to open the package to test the products in the store or make any other purchase.
